Privacy Policy

GARMENTO ("we", "us", or "our") operates the GARMENTO mobile application (the "App") and website (collectively, the "Service"). The Service provides laundry, dry cleaning, steam press, stain removal, and related garment care services in Lucknow, Uttar Pradesh, India.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and Services. By downloading, installing, or using the App, you consent to the practices described in this Privacy Policy.

This Privacy Policy complies with the Google Play Store Developer Policy, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We collect information that you provide directly to us and information collected automatically when you use the App.

Personal Information You Provide: When you register an account, place an order, subscribe to a plan, or contact us, we may collect your full name, mobile number, email address, delivery address (including PIN code), and payment-related information.

Order and Service Information: Details of your orders, items handed over for cleaning, service type, pickup and delivery preferences, order status, and transaction history.

Payment Information: We use third-party payment gateways (such as Razorpay) to process payments. We do not store your full credit/debit card details, UPI PIN, or net banking credentials on our servers. Payment processing is handled securely by the payment gateway provider.

Device and Usage Information: We may automatically collect device identifiers (such as device ID, Android ID, advertising ID), IP address, operating system version, app version, browser type, usage logs, crash reports, and location data (with your consent) to provide and improve our Services.

Location Information: With your explicit permission, we access your device location to facilitate pickup and delivery of your orders. You can revoke location access at any time through your device settings.

Camera and Storage Access: We may request access to your device camera and storage (photos/media) for uploading profile pictures, documenting garment conditions, or attaching images to orders and enquiries. This access is granted only with your consent.

We use the collected information for the following purposes:

• To create and manage your account and authenticate your identity.

• To process and fulfil your laundry and dry cleaning orders, including pickup and delivery.

• To communicate with you regarding order status, payment confirmations, pickup/delivery reminders, and service updates via SMS, email, or push notifications.

• To process payments securely through third-party payment gateways.

• To manage subscriptions, referral programs, and loyalty benefits.

• To provide customer support and respond to your enquiries, complaints, and feedback.

• To improve our App, Services, user experience, and troubleshoot technical issues.

• To comply with applicable legal, regulatory, and tax obligations.

• To send promotional offers and marketing communications (you may opt out at any time).

• To prevent fraud, abuse, and unauthorized access to our systems.

We process your personal data based on your consent, the performance of a contract (to deliver the Services you requested), compliance with legal obligations, and our legitimate interests in operating and securing our business.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With Service Providers: Third-party vendors who assist us in operating the App, processing payments, delivering orders, sending notifications (SMS/email providers), and analytics. These providers are bound by confidentiality obligations.

• With Delivery Personnel: Your name, mobile number, and delivery address are shared with assigned delivery riders solely for the purpose of picking up and delivering your orders.

• For Legal Compliance: If required by law, court order, or government authority, or to protect the rights, property, or safety of GARMENTO, our users, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to this Privacy Policy.

• With Your Consent: In any other case, we will seek your explicit consent before sharing your personal information.

We retain your personal information for as long as your account is active or as necessary to provide our Services. We retain transaction records, billing records, and related data for the period required by applicable tax and corporate laws in India (typically up to 7–8 years). You may request deletion of your account and associated data, subject to legal retention requirements.

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

As a user, you have the following rights regarding your personal information:

• Access and Portability: You may request a copy of the personal information we hold about you.

• Correction: You may update or correct inaccurate or incomplete personal information through your account settings or by contacting us.

• Deletion: You may request deletion of your account and personal data, subject to legal retention requirements.

• Withdrawal of Consent: You may withdraw consent for location access, camera/storage access, and marketing communications at any time through your device settings or by contacting us.

• Opt-Out of Marketing: You can opt out of receiving promotional messages by following the unsubscribe instructions in the communication or by contacting us.

To exercise any of these rights, please contact us at care@garmento.in.

The GARMENTO Android App may request the following permissions:

• Internet / Network Access: To connect to our servers and provide Services.

• Location (Fine & Coarse): To facilitate pickup and delivery at your address.

• Camera: To upload photos for orders, enquiries, or profile.

• Storage / Media: To save and retrieve images within the App.

• Phone State: To identify device for security and fraud prevention.

• Notifications: To send order updates and reminders.

All permissions are requested with your explicit consent and are used only for the stated purposes. Denying any permission will not prevent you from using the core features of the App, except where the permission is essential for a specific function (e.g., location for delivery).

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us, and we will promptly delete such information.

The App may contain links to third-party websites or services (such as payment gateways, maps, and analytics tools). We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.

We may use cookies, local storage, and similar tracking technologies in the App and on our website to enhance user experience, remember preferences, analyze usage, and improve our Services. You can control cookies through your browser or device settings.

We store and process your personal information primarily within India. In certain circumstances, your data may be transferred to or accessed from servers located outside India, subject to applicable data protection laws. By using the App, you consent to such transfers where applicable.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy within the App or on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Pursuant to the Information Technology Act, 2000 and the rules made thereunder, we have designated a Grievance Officer to address any concerns or grievances regarding this Privacy Policy or the processing of your personal information.

Grievance Officer Name: Store In-charge

GARMENTO

Address: GARMENTO, Anuj Apartment -2, Basement, Butler Road, Dalibagh, Lucknow, Uttar Pradesh – 226001

Email: care@garmento.in

Phone: 0522-4282635

We will acknowledge receipt of your grievance within 48 hours and resolve it within 30 days, in accordance with applicable law.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: care@garmento.in

Phone: 0522-4282635

Address: GARMENTO, Anuj Apartment -2, Basement, Butler Road, Dalibagh, Lucknow, Uttar Pradesh – 226001